The part most vendors skip
Building something is the easy half. Keeping it fast, patched, backed up and answered for years afterwards is what decides whether any of it was worth doing.
Standard
Next business day
response time
Sun–Thu, 9:00–18:00
- Uptime monitoring with alerting
- Nightly backups, monthly restore test
- Security patching
- Monthly health report
Priority
4 hours
response time
Sun–Thu, 8:00–20:00
- Everything in Standard
- Performance monitoring and tuning
- Content and configuration changes included
- Quarterly review call
- Named account contact
Dedicated
1 hour, 24/7
response time
Around the clock, including holidays
- Everything in Priority
- On-call engineer, paged automatically
- Hourly backups with off-site replication
- Documented and tested disaster recovery plan
- Written SLA with credits
What “monitored” actually means
Checks run against your site and services every minute from outside your network. If something fails twice in a row, an alert fires — to us first, and to you if it is not resolved inside the response window. On Dedicated, that alert pages a specific engineer on their phone at three in the morning. That is the difference you are paying for.
Already have a site you'd like us to look after?
We take over other people's builds regularly. The first step is an audit — we tell you honestly whether it is worth maintaining or replacing.
We reply in under 30 minutes.