RestaurantsIllustrative example — not a real client
Five ordering channels, one screen, four-minute replies
A three-branch restaurant group taking orders across Instagram, WhatsApp, phone and walk-in, with no shared record of any of it.
- Median first reply
- 6h → 4min
- Orders, first quarter
- +38%
- Orders lost to missed messages
- 0
- Full-time role no longer needed on messages
- −1
The problem
Orders arrived on five platforms and were transcribed by hand into a notebook per branch. On busy evenings, orders were missed outright, and nobody could answer a customer asking about an order placed an hour earlier.
What we did
- 1Consolidated Instagram, WhatsApp, Facebook, Telegram and website chat into one inbox with per-branch routing
- 2Built an order pipeline with status, customer and payment state, searchable across all branches
- 3Deployed an FAQ assistant trained on the live menu to absorb hours, location and price questions
- 4Rebuilt the site with a menu that updates once and propagates everywhere
More work
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